VOIP Enterprise Architect

West Bethesda, MD
Full Time
Experienced

POSITION SUMMARY

The VOIP Enterprise Architect serves as the lead technical resource responsible for the configuration, engineering, and implementation of CISCO VOIP systems for Naval Surface Warfare Center Carderock Division. This position requires a senior-level professional who can develop master-level understanding of complex telecommunications infrastructure and lead deployment efforts with minimal operational impact.

PRIMARY RESPONSIBILITIES

System Architecture & Configuration

  • Develop and maintain master-level understanding of existing VOIP and PSTN systems configuration within two (2) weeks of contract award
  • Provide expert guidance in configuration, network architecture, and implementation planning for CISCO VOIP solutions
  • Lead the engineering and formatting of CISCO VOIP systems to support telecommunications services at NSWCCD headquarters and detachment sites
  • Design and implement VOIP architecture that accommodates NSWCCD's unique infrastructure, including buildings with secured spaces and underground concrete structures with limited network connectivity

Implementation & Integration

  • Lead implementation of new VOIP systems including migration of all legacy systems to new VOIP architecture with minimal impact to operations
  • Ensure integration and interfacing into commercial systems, both inside and outside the fence line, including analog, copper, network, digital, and VOIP systems
  • Lead programming and interfacing operations upon contract award to meet deployment date of 30 September 2026
  • Ensure full Cisco Call Manager functionality, gateway and endpoint functionality, and integration with necessary enterprise systems
  • Configure systems using commercial products only, in accordance with government requirements

Deployment Planning & Management

  • Develop structured tracking and deployment process for VOIP phones/lines, their allocation, and management
  • Create comprehensive transition plan describing the transition of existing contractor support to new contractor, including explanation of plan and timeline to be accomplished within two (2) weeks
  • Coordinate deployment activities to minimize impact to NSWCCD daily operations, including scheduling installations during nonbusiness hours (nights and weekends) when necessary
  • Plan and execute configuration trips to primary detachment sites (may require travel to multiple locations for no more than 2 working days per site)

Support & Maintenance

  • Provide sustaining support including routine maintenance and troubleshooting of errors/defects
  • Assist with deployment and ongoing support to ensure VOIP fleet remains compliant and functional for telecommunications across the base and detachments
  • Serve as technical escalation point for complex VOIP system issues

MINIMUM QUALIFICATIONS

Security Clearance

  • Active DoD Secret (Tier 1) security clearance REQUIRED prior to commencement of work
  • Must be able to complete T1-P1 security processing within 10 days of contract award

Education & Experience

  • Minimum one (1) year experience performing the same or similar work
  • Demonstrated expertise in VOIP enterprise architecture and CISCO telecommunications systems
  • Proven experience with large-scale VOIP implementations and migrations
  • Experience with government or DoD telecommunications infrastructure preferred

Technical Skills & Knowledge

  • Expert knowledge of CISCO VOIP systems including Cisco Call Manager
  • Deep understanding of network architecture and telecommunications infrastructure
  • Proficiency in configuring gateway and endpoint functionality
  • Experience with integration of legacy systems (analog, copper, PSTN) with modern VOIP architectures
  • Strong understanding of commercial telecommunications products and solutions
  • Knowledge of enterprise system integration and interfacing requirements

Professional Competencies

  • Exceptional problem-solving and analytical skills
  • Strong project management and planning capabilities
  • Excellent communication skills for interfacing with government clients and technical teams
  • Ability to work independently and lead technical initiatives
  • Flexibility to work nonbusiness hours (nights and weekends) when required for deployments

PREFERRED QUALIFICATIONS

  • CISCO certifications (CCNA, CCNP, or CCIE Voice/Collaboration)
  • Experience with Naval or DoD telecommunications environments
  • Knowledge of DoD security requirements and compliance standards
  • Experience with secured facilities and SCIF environments
  • Project Management Professional (PMP) certification

PHYSICAL REQUIREMENTS & WORK ENVIRONMENT

  • On-site presence required Monday through Friday at NSWCCD facilities
  • Ability to access secured spaces and work in various facility environments
  • Occasional travel to detachment sites across the United States
  • Flexibility to work extended hours including nights and weekends during deployment phases

ABOUT RESOLUTION THINK LLC

Resolution Think LLC is an 8(a), EDWOSB, WOSB, and HUBZone-certified federal contractor specializing in providing innovative solutions to federal agencies. Since 2013, we have grown from 3 to 150+ employees, delivering exceptional services across multiple federal agencies including HHS, DoD, VA, DHS, and others.
Resolution Think is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status
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