Referral Clerk - Medical Office Support

Portsmouth, VA
Full Time
Entry Level

Resolution Think LLC is an 8(a), EDWOSB, WOSB, and HUBZone-certified federal contractor providing exceptional administrative, clinical, and professional services to federal agencies nationwide. We are committed to delivering outstanding customer service and mission support to our military and civilian partners. 

We are currently seeking experienced Referral Clerks to support administrative and patient administration functions in the Referral Management & Utilization Department at Portsmouth Naval Medical Center. This position includes but is not limited to patient registration, check in/out of patients, scheduling and confirming appointments, updating patient medical records, adhering to HIPAA. 

Location: Portsmouth Naval Hospital, Portsmouth, VA
Schedule: Monday-Friday; between 0700-1530
Department: Referral Management & Utilization 

Job Responsibilities: 
  • Contracted personnel shall utilize the MHS GENESIS system to retrieve external medical documentation, termed Clear and Legible Reports (CLRs), and upload the results into the patient’s chart.
  • Contracted personnel shall also utilize telecommunications technology to collect external documentation for patients within NMC Portsmouth by contacting outside clinical practices to retrieve patient and service documentation. 
  • The expected daily target for contracted personnel is at least 70 CLRs on a standard workday and 50 CLRs on days focused on collecting external documentation
  • Contracted personnel shall, as needed, communicate with providers regarding CLRs if they are incorrect or need additional context; this communication is likely to come through MHS GENESIS. 
  • Contracted personnel shall review referral notes, including but not limited to; consultation, operative, and discharge summaries requested when a TRICARE Beneficiary is referred to external providers for care. Return these external documentations to the patient chart. 
  • Contracted personnel shall chase external notes from network providers for patients to upload into the patient chart for clear reporting of patient encounters through various telecommunication methods including phone, fax, and secure mail. 
  • Contracted personnel shall respond to provider queries regarding external provider notes and documentation.
  • Contracted personnel shall ensure referral results are returned to the referring provider and to the medical record within required timelines. Assist with follow up, written or verbal, as necessary.
  • Contracted personnel shall utilize the referral tracking data collection tool within MHS GENESIS and discern reporting system to measure amount of outstanding CLRs. 

Qualifications:
  • Education: High School Diploma or GED 
  • Experience: A minimum of 12 months of administrative experience working in a medical practice or clinical setting. Knowledge of medical terminology required. Must be able to type at least 50 WPM. 
  • Certification: Active Basic Life Support (BLS) from either American Heart Association (AHA) or American Red Cross
  • Security & Citizenship: Candidates must be US Citizens and meet outlined federal background and drug screening to secure base access. 
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