Learning Management System (LMS) Course Specialist

Fort Sill, OK
Full Time
Mid Level
Resolution Think LLC is an 8(a), EDWOSB, WOSB, and HUBZone-certified federal contractor providing exceptional technical, clinical, and professional services to federal agencies nationwide. We are committed to delivering outstanding customer service and mission support to our military and civilian partners. 

We are seeking highly skilled and detail-oriented Learning Management System Specialist to support the Army Fires Center of Excellence located at Fort Sill, OK. This position requires a range of technical tasks and skills to support the center and it's operations. 

Job Description: 
  • Monitor the ATIS to ensure stability and performance for USAFCOEFS courses. All courses shall have a dedicated ATIS manager throughout the entire course lifecycle. The course manager will be responsible for the creation and sustainment of new courses using the approved Blackboard Naming Convention.
  • Recommend new technologies and capabilities, including ATIS updates and mobile applications. Approved Army Training Support Center (ATSC) upgrades shall be planned and coordinated with USAFCOEFS LMS users to minimize loss of availability.
  • Serve as the ATIS subject matter expert (SME) to assist the Government in the development and customization of LMS course frameworks. Each course requires a specific LMS based on its program of instruction (POI), blended learning requirements, complexity, and intensity. Attend developmental and In Process Review (IPR) meetings as required to discuss user ATIS requirements and concerns.
  • Assist Government users (e.g. instructors, course managers) by providing training on LMS functions in support of efficient and productive usage. Train users to perform user-level functions such as course design, test development, survey use and gradebook functions.
  • Provide training to new users within 10 working days of arrival to the Organization.
  • Assist instructors with class facilitation.
  • Perform manager-level technical remedies of all ATIS issues. These issues include database management, content management, system availability, software/hardware compatibility, functionality, network security conflicts, and system efficiency. Collaborate with local leadership as applicable to remedy issues.
  • Serve as the primary point of contact (POC) for enrollment and disenrollment of Government users as well as authorizing required access. Users, to include students, instructors, and writers, shall have access through specified terminals (e.g. government furnished equipment, personal electronic devices) as directed by the Government.
  • Monitor, analyze, and report Blackboard LMS usage and availability for Government assessment and analysis. At least once per month, provide a written report and meet with the Organizations and COR to discuss strategic vision, future enhancements and upgrades, software version status, updated capabilities and add-ons, and long-term recommendations.
  • Safeguard all course testing material not specified in the non-disclosure agreement to include all users not authorized by the COR. Authorized users shall be identified on official memorandum as test control officers (TCO) and signed by the Approval Authority for the Organization.
  • Blackboard is the current LMS system used to support Army Distributed Learning. Other LMS usage may be required once directed by the Army and personnel must complete any requisite training to support Army Distributed Learning if a system other than Blackboard is used during the period of this contract
Qualifications: 
  • Education/Experience: Two or more years of experience in: 
    • Developing courses with LMS
    • Administering courses in LMS
    • Managing community engagement in LMS
    • Managing content in LMS
    • Developing and sustaining online training sites 
  • Certifications: Completion of Blackboard 101, 201, 301, and other required Army Blackboard certifications within 30 days of contract award. 
  • Clearance: Must hold and maintain a Secret Clearance 
  • Citizenship: Must be a US Citizen

SPECIAL NOTES 

  • This position is contingent upon contract award 
  • Selected candidate must be able to start within 14 days of offer acceptance 
  • Position requires on-site presence; remote work is not available 

Resolution Think LLC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. 

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