Overview:
Resolution Think, LLC, through its joint venture partner Cognito Systems, LLC, is seeking a Certified Medical Assistant (CMA) to join our team at Carl R. Darnall Army Medical Center (CRDAMC), Fort Hood, TX. You will provide clinical and administrative support in CRDAMC’s outpatient clinics, which may include family medicine, internal medicine, pediatrics, gastroenterology, cardiology and neurology. You will help providers with patient exams, treatments and diagnostic procedures, keep the clinic running day to day, and deliver high-quality, patient-centered care that follows Government standards and established clinical protocols.

This position offers a sign-on bonus and a retention bonus.

Location: Fort Hood, TX; Carl R. Darnall Army Medical Center
Schedule: Monday through Friday, 8-hour shifts during outpatient clinic hours between 0700 and 1800. The schedule may change based on clinic needs. You may sometimes be transferred to another Government-designated location or assigned irregular shifts, with advance notice whenever possible.

Benefits: Resolution Think Full-Time Employees
We value our team and offer a comprehensive benefits package that supports both your professional and personal well-being:

• Sign-On and Retention Bonuses
• 80 hours of Paid Time Off (PTO) + 56 hours of Sick Leave annually
• 11 Paid Federal Holidays per year
• Tuition Reimbursement and Professional Development Support
• 401(k) Retirement Plan with Company Match
• Medical, Dental, and Vision Insurance
• Voluntary Benefit Options through MetLife
• Pet Insurance Discounts
• Employee Discount Program through LifeMart
• Employee Assistance Program (EAP)

Clinical/Technical Duties:

• Perform basic medical assistance and procedures for patients.
• Enter demographic data into the computer at patient check-in, and enter the diagnosis and departure time when the patient is released.
• Complete screening; obtain and document the patient’s current medical history, drug history, chief complaints, allergies and vital signs on the correct form or in the correct system.
• Take vital signs, which may include blood pressure, pulse, respirations, temperature, height and weight; measure and record intake and output; and assemble needles and syringes.
• Assist physicians, providers, nurses and other health care staff with patient examinations and medical procedures when needed.
• Perform basic medical procedures such as changing dressings and bandages and drawing blood.
• Collect blood and other specimens.
• Perform diagnostic procedures and schedule lab tests when ordered.
• Perform wound care by applying and removing bandages, binders, simple dressings, casts, slings, and hot and cold packs.
• Obtain pulse oximeter readings and notify the registered nurse of abnormal readings per protocol.
• Administer oxygen by mask or nasal prong.
• Apply antiseptic solution for immunizations and skin testing.
• Administer medications, including injections, under the supervision of licensed staff (Provider, RN, LVN).
• Explain treatment procedures to patients and prepare them for examinations.
• Instruct patients and families on topics such as what to do after an immunization, following established protocols.
• Help patients walk, move and change positions.
• Assist with patient check-ins, screening, admissions, discharges and transfers as directed.
• Prepare examination rooms before patients arrive.
• Keep examination rooms stocked and perform their routine maintenance.
• Complete lab and x-ray requisitions according to clinic policies and physician orders.
• Report changes in patient condition to medical staff.
• Sanitize and disinfect commonly used equipment.
• Sterilize instruments and soiled equipment, and prepare patient rooms.
• Clean and arrange supply carts, and clean and sort supplies, instruments and equipment.
• Report shortages or problems with supplies and equipment.
• Clean utility rooms and handle linen according to infection control policies.
• Must have excellent communication and customer service skills.

Administrative Duties:

• Receive appointment requests by phone, in person and by email.
• Verify patient eligibility for treatment (TRICARE enrollment, DEERS check, ID card, etc.) and insurance information.
• Book, schedule and reschedule appointments through the referral or patient appointment system, following protocol.
• Schedule patients with the right clinic and provider based on their disposition, complaint, symptoms or requested services.
• Make sure all treatment requested by the provider has been scheduled and is timely; coordinate schedules to avoid conflicts between clinics.
• Explain test preparations, appointment procedures, medication refill procedures and other general information to patients.
• Refer patients to other clinics, specialty areas or the appropriate staff member as required.
• Determine the action required on consultations (72 hours, ASAP or routine).
• Arrange hospital admissions and laboratory services when required.
• Welcome and greet patients and visitors; answer phone calls; and find out the nature and urgency of each request.
• Document and file patient information in clinical systems, and keep a record of patients seen by each provider.
• Maintain provider schedules and appointment logs under the direction of the Lead or Charge RN.
• Help calm upset patients and resolve administrative complaints, escalating unresolved issues as appropriate.

Minimum Requirements:

• Education: Graduate of a medical assistant program accredited by CAAHEP or ABHES, or of a formal U.S. Armed Forces medical services training program.
• Experience: At least 1 year of post-graduate clinical and administrative experience working as a CMA within the past 2 years. Experience must show recent hands-on skill in:
  • Patient care: vital signs, exam preparation, point-of-care testing, assisting with procedures and documentation.
  • Administrative work: scheduling, patient intake, medical record management and coordinating with multidisciplinary teams.
• Certification:
  • Current CMA certification from the American Association of Medical Assistants (AAMA), the American Registry of Medical Assistants (ARMA), or another approved national or state accrediting body.
  • BLS from the American Heart Association or American Red Cross. Online-only courses are not accepted.
  • OSHA training and continuing education units (CEUs) as required.
• Must be a U.S. Citizen.
• Resumes must list work history with full dates (month, day, year), employer name and address, work status (FT, PT, PRN, travel) and hours worked per week.

Physical Demands / Additional Info:

• TB screening required (two PPD skin tests or one QuantiFERON Gold test with negative results within the past 12 months).
• Must comply with DHA vaccination requirements, including Tdap, MMR, varicella, Hepatitis B and an annual flu shot (or titers showing immunity).
• Willing to complete a physical examination.
• Subject to a background/security investigation.
• Pre-employment drug screening.
• Random drug screening/testing: subject to random drug urinalysis within 2 hours of notification. Refusing will result in automatic termination.
• Required to wear PPE while performing services.
• Walking, long periods of standing, stretching, frequent crouching, bending, stooping, lifting up to 50 lbs, and lifting over 50 lbs with assistance.
• Exposure to infectious and contagious diseases; toxic, hazardous or irritating chemicals; carcinogenic materials; noxious fumes; flammable liquids; radiation; pathogenic bacteria; and electrical hazards.

EEO Statement:
We are an Equal Opportunity/Affirmative Action/Disability/Vets Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sexual orientation, gender, gender identity, national origin, disability, or protected Veteran status. As an Equal Employment Opportunity/Affirmative Action employer, Resolution Think is committed to providing equal employment opportunity to all job seekers.