POSITION SUMMARY

PRIMARY RESPONSIBILITIES

System Configuration & Implementation

• Assist in configuration, engineering, and formatting of CISCO VOIP systems under direction of VOIP Enterprise Architect
• Support deployment of VOIP infrastructure at NSWCCD headquarters and detachment sites
• Configure VOIP phones, lines, and endpoints according to established architecture and deployment plans
• Execute structured tracking and allocation of VOIP phones/lines across all locations
• Perform installations during business and nonbusiness hours (nights and weekends) as needed to minimize operational impact

Technical Support & Troubleshooting

• Provide routine maintenance and troubleshooting for VOIP systems and endpoints
• Diagnose and resolve VOIP system errors, defects, and performance issues
• Support Cisco Call Manager functionality, gateway operations, and endpoint connectivity
• Respond to technical support requests from end users and government personnel
• Document issues, resolutions, and system configurations in accordance with established procedures

Deployment Activities

• Support migration of legacy telecommunications systems to new VOIP architecture
• Assist with programming and interfacing operations to meet deployment milestones
• Conduct on-site installations and configurations at headquarters and detachment locations
• Participate in deployment trips to primary detachment sites (travel may be required)
• Ensure minimal disruption to daily operations during deployment activities

System Integration & Testing

• Support integration of VOIP systems with existing telecommunications infrastructure
• Assist with interfacing between commercial systems inside and outside the fence line
• Conduct testing of VOIP functionality, call quality, and system performance
• Verify proper operation of analog, copper, network, digital, and VOIP system connections
• Support integration with enterprise systems and validate end-to-end functionality

Documentation & Reporting

• Maintain accurate records of VOIP system configurations and changes
• Document deployment activities, configurations, and technical procedures
• Track phone/line assignments and inventory across all NSWCCD locations
• Prepare technical reports and status updates as required
• Contribute to knowledge base and technical documentation library

MINIMUM QUALIFICATIONS

Security Clearance

• Active DoD Secret (Tier 1) security clearance REQUIRED prior to commencement of work
• Must be able to complete T1-P1 security processing within 10 days of contract award

Education & Experience

• Minimum one (1) year experience performing the same or similar work
• Demonstrated experience with VOIP systems and telecommunications technologies
• Experience with CISCO telecommunications equipment and systems
• Background in network infrastructure and IP telecommunications preferred

Technical Skills & Knowledge

• Working knowledge of CISCO VOIP systems including Cisco Call Manager
• Understanding of telecommunications infrastructure and network architecture
• Experience with VOIP phone configuration and endpoint management
• Familiarity with telecommunications protocols and standards
• Knowledge of network troubleshooting tools and techniques
• Basic understanding of analog and digital telecommunications systems

Professional Competencies

• Strong troubleshooting and problem-solving abilities
• Excellent attention to detail and technical documentation skills
• Effective communication skills for working with end users and technical teams
• Ability to work independently and as part of a team
• Flexibility to work nonbusiness hours (nights and weekends) when required
• Customer service oriented with professional demeanor

PREFERRED QUALIFICATIONS

• CISCO certifications (CCNA Voice, CCNA Collaboration, or equivalent)
• Experience working in government or DoD environments
• Familiarity with secured facilities and SCIF telecommunications requirements
• Knowledge of DoD IT security requirements and compliance
• Experience with telecommunications system migrations
• CompTIA Network+ or Security+ certification

PHYSICAL REQUIREMENTS & WORK ENVIRONMENT

• On-site presence required Monday through Friday at NSWCCD facilities
• Ability to access secured spaces and work in various facility environments including underground facilities
• Physical ability to install and configure telecommunications equipment
• Occasional travel to detachment sites across the United States (typically for no more than 2 working days per site)
• Flexibility to work extended hours including nights and weekends during deployment phases
• Ability to lift and move telecommunications equipment as needed

ABOUT RESOLUTION THINK LLC